In this document, the terms “you, your, user, customer, client, they, their” are addressing the clients. Whereas the terms “we, us, our” are referred to AfzalMart.

  • We, at AfzalMart, ensure the fastest delivery with safe packaging and secure transportation.
  • Afzal Mart offers "Free Delivery" all over Pakistan.
  • Customers can pay our “cash on delivery” services. For COD orders, the package will be handed over to clients once they pay cash to the delivery team.
  • In the case of COD orders, customers can inspect their orders right after receiving to ensure order accuracy and condition. If the customer has an issue with the received order,
  • If customers find an issue or fault in the received order after the delivery team has left their location, they can contact AfzalMart from their website’s “Contact Us” page.
  • Without any valid complaint or issue, products will not be returned or refunded.
  • Once the order is placed, we send a confirmation email to our clients to confirm their order placement. The email contains Order Number and Order Tracking ID so customers can track their orders.
  • Prior to order dispatching, our customer representative shall contact clients to verify their order. All the clients are advised to provide a valid contact number and delivery address to avoid order setbacks.
  • Unconfirmed orders may get delayed or cancelled. AfzalMart will not be accountable for such a context.

AfzalMart reserves the right to make new shipping policies or modify the old one at any time.