In this document, the terms referred to as “you, your, user, customer, client, they, their” are addressing the clients. Whereas the terms “we, us, our” are referred to AfzalMart.
AfzalMart’s objective is to make shopping convenient and easier. We provide our customers with practically accessible payment options to improve their online shopping experience.
Upon dealing with AfzalMart, you acknowledge that you have read, understood, and agreed to our return and refund policy.
Note that only unused and unworn products with tags, original packing and purchase receipts are eligible for return or refund.
Currently, we are offering cash on delivery (COD) only.
Damages & Issues:
Inspect your orders upon reception. If you find any defect in your received order or find anything damaged/broken, you must immediately contact our customer service. We will evaluate the issue on a priority basis and resolve your complaint.
We only exchange damaged or defective orders. Customers need to contact us for order exchange if they receive a wrong or faulty package. We make sure that your order is replaced as soon as possible. We only accept exchange requests if the complaint is valid. “Change of mind” will not justify your order exchange request. Also, customers need to return the faulty package to us for order replacement so our QA (Quality Assurance) team can access it thoroughly.
Products can only be exchanged within 7 Working days from the date of delivery.
Upon receiving your complaint, our team will investigate the issue altogether.
Note that a refund will process only after you return the defected product to us. We will also inspect your returned items and inform you if the refund is applicable or not. If our team finds defectiveness in the product, we will accept your refund request and refund order payment.
Products can only be Refund within 7 Working days from the date of delivery.
AfzalMart reserves the right to modify Return & Refund Policy.